New Tariff Structure Implementation - Effective 1st October 2025 -
2 months ago
We are updating our service tariffs to better serve our providers and members. The new structure includes revised consultation fees, procedure costs, and medication pricing. Please review the updated tariff document in your provider portal.
Receipients:
All Providers
Quarterly Provider Network Meeting - November 2025 -
15 days ago
Join us for our quarterly provider network meeting on November 10th, 2025 at 2:00 PM GMT. We'll discuss claim submission updates, new policies, and address any concerns from our provider network. Virtual attendance link will be shared prior to the meeting.
Receipients:
Tema General Hospital
Korle Bu Teaching Hospital
Komfo Anokye Teaching Hospital
37 Military Hospital
System Maintenance Notice - October 30th, 2025 -
18 days ago
Scheduled maintenance will occur on October 30th from 10:00 PM to 2:00 AM GMT. The provider portal and claim submission system will be unavailable during this time. Please plan your submissions accordingly.
Receipients:
All Providers
New Pre-Authorization Requirements for Advanced Imaging -
23 days ago
Effective December 1st, 2025, pre-authorization will be required for all MRI and CT scans. Please submit requests at least 48 hours before the scheduled procedure. Refer to the updated clinical guidelines for more information.
Receipients:
Korle Bu Teaching Hospital
37 Military Hospital
Tamale Teaching Hospital
Annual Provider Satisfaction Survey Now Open -
a month ago
Your feedback is important to us! Please take 5 minutes to complete our annual provider satisfaction survey. Your responses will help us improve our services and partnership. Survey link will expire on November 30th, 2025.
Receipients:
All Providers
Update: New Claim Submission Guidelines -
a month ago
Please be informed of the updated claim submission guidelines effective January 1st, 2026. Key changes include: 1) Required NABCO ID for all claims, 2) Digital signatures for all claim forms, 3) New procedure codes for telemedicine services. Training materials available in the provider portal.
Receipients:
Korle Bu Teaching Hospital
Komfo Anokye Teaching Hospital
Tamale Teaching Hospital
Cape Coast Teaching Hospital
Welcome New Providers - Q4 2025 -
a month ago
We're excited to welcome our new network providers: 1) Accra Ridge Hospital, 2) Tamale Teaching Hospital, 3) Cape Coast Teaching Hospital. Please join us in welcoming them to our network!
Receipients:
All Providers
Pharmacy Network Update - New Preferred Medications -
a month ago
The following medications have been added to our preferred drug list: 1) New diabetes medication Xygluco, 2) Updated hypertension protocol medications. Please refer to the updated formulary in the provider portal for complete details and alternatives.
Receipients:
Lister Hospital
Nyaho Medical Centre
Trust Hospital
Ridge Hospital
Reminder: Annual Provider Credentialing Due -
2 months ago
This is a reminder that your annual provider credentialing documents are due by November 30th, 2025. Please log in to the provider portal to complete the process and upload any required documents to avoid any disruption in claims processing.
Receipients:
All Providers
New Telehealth Platform Launching January 2026 -
2 months ago
We're excited to announce our new integrated telehealth platform launching January 15th, 2026. The new platform features enhanced video quality, secure messaging, and integrated e-prescribing. Training sessions will be available starting December 1st, 2025.
Receipients:
Korle Bu Teaching Hospital
Komfo Anokye Teaching Hospital
Tamale Teaching Hospital
37 Military Hospital
Updated Clinical Guidelines for Diabetes Management -
2 months ago
The clinical guidelines for diabetes management have been updated to reflect the latest evidence-based practices. Key updates include: 1) New A1C targets, 2) Revised medication algorithms, 3) Updated screening recommendations. Please review the full guidelines in the provider portal.
Receipients:
Korle Bu Teaching Hospital
Komfo Anokye Teaching Hospital
Tamale Teaching Hospital
37 Military Hospital
Lister Hospital
Holiday Season Operating Hours 2025 -
in 19 days
Please note our modified operating hours during the holiday season: December 24th (Closing at 2:00 PM), December 25th (Closed), December 31st (Closing at 2:00 PM), January 1st (Closed). Emergency services will remain available 24/7.
Receipients:
All Providers
New Provider Portal Features Now Live -
in 3 days
We've enhanced the provider portal with new features: 1) Real-time claim status tracking, 2) Batch claim submission, 3) Enhanced reporting tools. Check out the 'Help' section for tutorials on using these new features.
Receipients:
All Providers
Annual Provider Conference 2026 - Save the Date -
11 days ago
Mark your calendars for our Annual Provider Conference on March 15-17, 2026 at the Accra International Conference Center. This year's theme: 'Advancing Healthcare Through Innovation'. Registration opens January 15th, 2026. CME credits will be available.
Receipients:
All Providers
Important: New Fraud Prevention Measures -
15 days ago
In our continued effort to prevent healthcare fraud, we're implementing new verification procedures starting February 1st, 2026. All providers will be required to complete the new fraud prevention training module by January 31st, 2026. The module is available in the provider portal.
